Date of Award

Summer 7-2021

Document Type



Dr. Graham Glanville


This paper presents a study on the Conflict of Generations in the Workplace. We live in a period of rapid change, and much knowledge about the incorporation of young people into the labour force has been widely disseminated. According to literature theories, they are called Generation Y. But we must remember the existence of previous generations inserted in the same desktop, they are: Veterans, Baby Boomers and Generation X. Each generation has a perception, and different expectations which can cause conflicts, this subject has been studied by many researchers. The scientific study was based on a theoretical study by several authors, and field research was carried out in a financial institution. Questionnaires with closed questions were given to employees of all generations. The results of the field research and the bibliographic research are presented in an essay followed by the discussion about the relationship between the theoretical study and the analyzed data of the research. After the research, divergences were found between the theoretical concepts and the attitudes of the professionals of the generations in the researched company. Furthermore, the statement that the job market needs all generations working together.