Supervisor

Matt Lemon

Programme

MSc in Data Analytics

Subject

Computer Science

Abstract

This study conducts a systematic comparison of traditional and hybrid time series forecasting models for operational planning in a SaaS company, using large multichannel, multilanguage datasets aggregated at six-hour intervals. Classical models (ARIMA, SARIMA, ETS) are evaluated against hybrid models (ARIMA-ANN, SARIMA-ANN, ETS-ANN) to assess their ability to capture both linear and nonlinear patterns. Forecasts over a three-month horizon were evaluated using RMSE, MAE, and MAPE, with hyperparameter optimization applied to all models. Results show that hybrid models, particularly ARIMA-ANN and SARIMA-ANN, outperform traditional models in predicting volatile and high-volume data, while traditional models remain competitive for stable datasets. These findings provide insights into balancing forecasting accuracy, interpretability, and computational efficiency in operational decision-making.

Date of Award

2025

Full Publication Date

2025

Access Rights

open access

Document Type

Capstone Project

Resource Type

thesis

Included in

Data Science Commons

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