Turning Knowledge Assets into Innovative Business Processes: An Empirical Example In The Asset Management industry

Publication Date


Resource Type

conference proceedings


Purpose – This paper introduces initial insights into how Mediolanum Asset Management Limited (MAML), an innovative and expanding Italian asset manager based in Ireland, relies on a knowledge-based organisational structure fostering innovation in order to generate a sustainable competitive advantage. Knowledge-based SMEs such as MAML face a recurring challenge in the highly competitive asset management industry: they rely heavily on their staff expertise in order to generate innovation while trying to downplay at the same time their dependency on their human assets. The company fosters innovation while resting on KM practices and IC to build a social and organisational capital. Design/methodology/approach – Primary and secondary data are gathered from observation, documentation and semi-structured interviews and provide the material on which this study is based. Knowledge management and intellectual capital theoretical lenses are elicited for the critical analysis and interpretation of the results. Originality/value – This paper based on empirical evidence demonstrates how intellectual capital stocks and knowledge management practices are actually approached and implemented in order to create value through innovation-led processes. To our knowledge, MAML constitutes a rare case of a SME in the asset management industry

Access Rights

open access


School of Business

Author Profiles

Stephen has worked in lecturing and academic management positions for over thirty years. He lectures at CCT College Dublin on Operations Management, Corporate Social Responsibility and Sustainability, Microeconomics, Macroeconomics and International Business. Stephen has an MA in Economics from University College Dublin. More on Stephen at: https://www.cct.ie/cct-college-dublin-staff-profiles-expert-gallery/

Original Source

Proceedings of the 9th IFKAD Conference at Matera, Italy

Document Type

Conference Proceeding