Date of Award

Summer 2022

Document Type

Thesis

Supervisor

Rory Byrne

Abstract

The aim of this research project is to examine the efficiency of employees from the perspective of small family businesses and the workable solutions to improve low efficiency. The sampling method chosen to conduct this research was non-probabilistic and the type of sampling used was expert sampling. The non-probability sampling investigation was conducted using the qualitative research method, which this research project pursued.

An interview was undertaken with an expert in the field of business development and productive development issues who is an ILO Specialist for Latin America and the Caribbean.

The results of the research showed that trust between managers and their employees is crucial where mangers should not be afraid in letting their employees solve problems on their own and to delegate important tasks without the fear of relinquishing important knowledge. Employee working conditions, employee and managers use of time was emphasized and where appropriate training was available it should be availed of by the employees, implementation and change management were essential where employers must pursue improvements and training for their employees and this pursuit of talent is essential to increase employee efficiency. Entrepreneurs must recognise the gains that can be pursued through internal improvements and finally by building stakeholder relationships and work were all drivers for increasing low efficiency in small family businesses. One of the main conclusions from this research is the pursuit of growth and ongoing training on the part of managers for their employees. And managers should not be afraid to embrace change or else they will have a stagnant working environment where employees are disinterested and will pursue opportunities elsewhere.

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